Return Policy

Thank you for shopping at sunnycatchers.com! We appreciate your business and want you to be completely satisfied with your purchase.

1. Returns Eligibility

1.1 Non-Returnable Items
Certain items are non-returnable, including:

Gift cards
Downloadable software products
Health and personal care items (e.g., hygiene products)
Customized or personalized items
Items marked as final sale

1.2 Return Condition
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also include any accessories, tags, or labels.

1.3 Time Frame
You have 30 days from the date of purchase to initiate a return. After this period, we may not be able to process your return.

2. Return Process

2.1 Authorization
Before returning an item, you must request a Return Merchandise Authorization (RMA) number by contacting our customer service. Please provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Packaging
Please securely package the item, including all accessories, and clearly mark the RMA number on the outside of the package. Ship the item to the address provided with the RMA.

2.3 Shipping Costs
Customers are responsible for return shipping costs, except in cases where the return is due to our error or a defective product.

3. Refund Process

3.1 Inspection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2 Refund Options
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days. Please note that shipping costs are non-refundable.

3.3 Late or Missing Refunds
If you haven't received your refund within the specified timeframe, please check your bank account. Contact your credit card company or bank, as it may take additional time before your refund is officially posted.

4. Exchanges

4.1 Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide instructions for returning the item and sending you a replacement.

4.2 Size or Style Exchange
If you need to exchange an item for a different size or style, please contact our customer service. Exchanges are subject to availability.

5. Warranty Information
Certain products may come with a manufacturer's warranty. Please refer to the product documentation for warranty details.

6. Contact Information
If you have any questions or concerns about our Return Policy, please contact us.

Thank you for choosing sunnycatchers.com. We appreciate your trust and strive to provide excellent customer service.